Hoptoshop Return & Refund Policy

Effective Date: August 9, 2026

This Return and Refund Policy applies to eligible purchases made from Hoptoshop at https://www.hoptoshop.com/ and delivered within the United States.

Hoptoshop is operated by Hop To Shop Inc.

Please review this policy before completing a purchase.

1. Standard 30-Day Return Period

Customers may request a return or exchange within 30 calendar days after the order is delivered.

Eligible products may be returned because the customer changed their mind, subject to the eligibility requirements, fees, and exclusions stated below.

Change-of-mind returns and exchanges are subject to a 20% restocking fee.

Hoptoshop does not accept returns or exchanges requested more than 30 calendar days after delivery.

2. Eligibility for Change-of-Mind Returns

A product returned because of a change of mind must:

Be requested within 30 calendar days after delivery
Be unused
Be uninstalled
Be unaltered and unmodified
Be in its original condition
Include all original parts and accessories
Be returned in its original packaging
Include the receipt, invoice, order number, or other proof of purchase
Be packaged securely for return shipping

Products showing damage caused by use, attempted installation, improper handling, accidents, unauthorized modification, chemicals, improper cleaning, or inadequate care are not eligible for a change-of-mind return.

3. Change-of-Mind Return Costs and Refunds

For an eligible change-of-mind return:

The customer is responsible for all return-shipping costs.
A 20% restocking fee will be deducted from the product purchase price.
Original standard shipping charges are not refundable.
Original expedited or optional shipping charges are not refundable.

After the applicable deductions, the remaining eligible amount will be refunded to the original payment method.

Hoptoshop does not reimburse customer-paid packing, insurance, or return-transportation expenses for change-of-mind returns.

4. Damaged, Defective, or Incorrect Products

Customers must inspect their order after delivery.

A damaged, defective, or incorrect product must be reported to Hoptoshop within 30 calendar days after delivery. Customers are encouraged to report visible shipping damage as soon as possible.

To report a problem, contact Hoptoshop by email or telephone and provide:

The customer’s name
The order number
A description of the problem
Clear photographs of the product
Photographs of the exterior and interior packaging
A photograph of the shipping label
Any other information reasonably needed to evaluate the claim

Hoptoshop will review the information to confirm whether the product was damaged in transit, is defective, or differs from the product ordered.

If Hoptoshop confirms that the product arrived damaged, defective, or incorrect:

The customer may choose either a replacement or a refund.
Hoptoshop will provide a prepaid return-shipping label when the product must be returned.
The customer will not be charged a restocking fee.
Hoptoshop will cover the authorized return-shipping cost.
If the customer chooses a refund, Hoptoshop will refund the product price, applicable sales tax, original standard shipping charge, and any original expedited shipping charge.

When a customer chooses a replacement, Hoptoshop will send the replacement without charging additional standard shipping. Replacement availability depends on inventory. If an equivalent replacement is unavailable, the customer may receive a full refund instead.

Damage caused after delivery by installation, attempted installation, use, accidents, improper handling, chemicals, unauthorized modification, improper cleaning, or inadequate care is not considered shipping damage or a product defect.

5. Customized and Made-to-Order Products

Customized, personalized, specially manufactured, and made-to-order products cannot be returned or exchanged because of a change of mind.

These products may be returned if Hoptoshop confirms that they were damaged during shipping. The customer must report shipping damage within 30 calendar days after delivery and follow the claim procedure in Section 4.

6. Clearance and Final-Sale Products

Clearance products and products clearly marked “Final Sale” on the product page before purchase cannot be returned or exchanged because of a change of mind.

Hoptoshop will accept a return of a clearance or final-sale product if Hoptoshop confirms that it was damaged during shipping. The customer must report the shipping damage within 30 calendar days after delivery and follow the claim procedure in Section 4.

A product is not treated as final sale unless that designation is disclosed on its product page before purchase.

7. Exchanges

Eligible unused products may be exchanged within 30 calendar days after delivery.

For a change-of-mind exchange:

A 20% restocking fee applies to the original product.
The customer is responsible for returning the original product.
The customer is responsible for shipping charges for the replacement product.
The customer must pay any increase in product price.
Any eligible price difference owed to the customer will be refunded to the original payment method.

For a confirmed damaged, defective, or incorrect product, no restocking fee applies. Hoptoshop will provide a prepaid return label and ship the replacement without an additional standard shipping charge.

All exchanges depend on product availability.

8. Order Cancellations

Customers may request cancellation before an order is marked as shipped.

If Hoptoshop successfully cancels an order before shipment, the order will be refunded to the original payment method without a restocking fee.

After an order has been marked as shipped, it cannot be canceled in transit. The customer must receive the order and request a return under this policy.

A change-of-mind return requested after shipment is subject to:

The 30-day return period
The eligibility requirements in this policy
Customer-paid return shipping
A 20% restocking fee
Non-refundable original standard and expedited shipping charges

Refusing delivery does not automatically complete or qualify a return. Customers should contact Hoptoshop for return instructions.

9. How to Start a Return or Exchange

Returns and exchanges may be initiated by email or telephone:

Email: sales@hoptoshop.com

Telephone: +1 (718) 304-6802

Customer-Service Hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Please provide your name, order number, product information, and reason for the request.

Hoptoshop will provide return instructions and, when applicable, a prepaid shipping label.

Customers must contact Hoptoshop before mailing a return. Products sent without the information needed to identify the order may experience processing delays.

10. Return Address

Authorized returns should be sent to:

Hoptoshop / Hop To Shop Inc.
1982 Carithers Way
Marietta, GA 30064
United States

Customers should not send a product until they have contacted Hoptoshop and received return instructions.

For customer-paid returns, customers should use a trackable shipping service and retain the tracking information until the return is completed.

11. Return Inspection

Hoptoshop normally inspects a returned product within one to two business days after receiving it.

The inspection determines whether the product meets the conditions of this policy. Hoptoshop will notify the customer by email after the inspection.

If a return does not meet the stated eligibility requirements, Hoptoshop will provide the customer with the reason. Products will not be rejected for conditions or fees that were not disclosed in this policy before purchase.

12. Refund Processing

After an eligible return is received and inspected, Hoptoshop will initiate the refund to the original payment method.

Refunds normally take three to four business days after initiation to appear in the customer’s account. The customer’s bank, card issuer, or payment provider may require additional processing time outside Hoptoshop’s control.

Change-of-mind refunds will show the applicable 20% restocking fee and any non-refundable shipping charges.

Confirmed damaged, defective, or incorrect product refunds will include the complete eligible purchase amount described in Section 4, without a restocking fee.

13. Product Variations

Copper and other natural or finished materials may have reasonable variations in color, texture, finish, patina, or appearance. Product appearance may also vary because of lighting, photography, and screen settings.

Normal variations disclosed in the product description are not considered defects. A material difference between the product received and its description may be reported under Section 4.

14. Warranty

Hoptoshop does not provide a separate product warranty unless a specific warranty is clearly disclosed on the applicable product page.

This does not affect the remedies provided by this policy for products that arrive damaged, defective, or incorrect. It also does not limit any non-waivable rights available under applicable law.

15. Contact Information

Trading Name: Hoptoshop

Legal Business Name: Hop To Shop Inc.

Business and Return Address:
1982 Carithers Way
Marietta, GA 30064
United States