1. Overview
Thank you for shopping with Hoptoshop. This Shipping Policy explains
how orders are processed, shipped, and delivered when you purchase
products through our marketplace. By placing an order, you
acknowledge and agree to the terms outlined in this Shipping Policy.
2. Order Processing
- Most orders are processed within 3–5 business days after payment has been successfully received and verified.
- Business days are Monday through Friday, excluding federal holidays.
- Processing time includes preparing, verifying, and dispatching your order. It does not include shipping transit time.
- During holidays, severe weather, high order volumes, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you using the email address or phone number provided with your order.
3. Shipping Methods
- Standard shipping is available on eligible orders.
- Expedited shipping may be available upon request for an additional charge.
- Availability depends on the product, destination, and shipping carrier.
- Available shipping methods will be displayed during checkout whenever applicable.
4. Shipping Rates
- Standard shipping is provided at no additional cost unless otherwise stated during checkout.
- If expedited shipping or special handling is requested, any additional shipping charges will be displayed before your order is completed.
5. Estimated Delivery Times
Delivery times vary depending on:
- Shipping destination
- Carrier service
- Weather conditions
- Seasonal demand
- Other circumstances beyond our control
Delivery estimates are provided for convenience only and are not guaranteed.
6. Shipping Destinations
We currently ship to:
- All 50 states in the United States, Canada, and Mexico
- U.S. Territories
- APO/FPO/DPO military addresses where carrier service is available
Hoptoshop also offers international shipping outside of the United States, Canada, and Mexico.
7. Order Tracking
- Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking information.
- Tracking numbers generally become active within 24 hours after shipment.
8. Delivery Delays
Shipping delays may occur due to factors beyond our control, including:
- Weather events
- Carrier delays
- Supply chain disruptions
- Natural disasters
- High shipping volumes
- Incorrect or incomplete shipping addresses
Hoptoshop is not responsible for shipping delays caused by third-party carriers after an order has been dispatched.
9. Customs, Duties & Taxes
For shipments requiring customs processing, customers are responsible
for any applicable customs duties, import taxes, tariffs,
brokerage fees, or other governmental charges unless otherwise
required by law.
10. Damaged Shipments
Please inspect your package immediately upon delivery.
If your shipment arrives damaged:
- Notify Hoptoshop within 24–48 hours of delivery.
- Provide photographs showing both the damaged packaging and the product.
- Retain all original packaging materials until the claim has been reviewed.
If the damage occurred during shipping, we will work with our carrier
and insurance provider to determine the appropriate resolution.
Damage resulting from misuse, improper installation, negligence, or
customer handling after delivery is not covered under this policy.
11. Shipping Insurance
Orders may be protected through shipping insurance provided by Hoptoshop or the shipping carrier.
Insurance claims generally require:
- Original packaging
- Photographs of the damage
- Customer cooperation during the claims process
Failure to retain packaging or provide requested documentation may
delay or prevent claim approval.
12. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping information during checkout.
- Hoptoshop is not responsible for delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete addresses.
- If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
13. Lost Packages
If your tracking information indicates that your package has been
delivered but you have not received it, please contact the shipping
carrier first.
If the issue cannot be resolved, contact Hoptoshop and we will assist
in investigating the shipment. Resolution may require cooperation
with the shipping carrier and applicable insurance provider.
14. Returns Related to Shipping
For information regarding returns, exchanges, restocking fees,
and refunds, please refer to our Return & Refund Policy.
15. Contact Us
If you have questions regarding shipping or your order, please contact us:
Email:
sales@hoptoshop.com
